Refund policy

REFUND POLICY
Please note that you must be 18 years or older to make a purchase. Additionally, since each product is custom-made for the client, refunds or exchanges are not permitted after your appointment time has past or after your email has been sent to you.

Refund

To be eligible for a refund, you must cancel within 12 hours before your appointment time is due to start.

To start a refund, you can contact us at theorakel@yahoo.com. 

If your refund is accepted, this will be actioned immediately, and you will be refunded back to the source that you paid with.

You can always contact us for any refund question at theorakel@yahoo.com. 

 

Re-schedule
The fastest way to ensure you get what you want is to go in to your account and click the re-schedule button, however if you are having trouble with this, please contact within 12 hours of your appointment start time at theorakel@yahoo.com. 

 

Refunds
We will notify you once we’ve received your refund request, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your refund, please contact us at theorakel@yahoo.com.